Role summary
Provide document management support by using Enterprise Content Management Systems, distributing, maintaining, and retrieving project records according to company guidelines. Assist with customer service, questions, issues, updates, quality checks, and project closeout activities.
Responsibilities
- Serve as member of document management support group supporting ECMS such as Aconex and InfoWorks and archival systems such as DocFinity and other associated tools
- Assist in determining requirements and expectations for integrations and preparing a plan for ongoing support
- Use standard ECMS, archival/retention management systems, and SaaS applications to register, control, distribute, transmit and archive project records
- Interact with end users to support, troubleshoot, and resolve issues
- Resolve access issues due to SSO or other authentication tools and processes
- Handle API requirements, manage token generation and token refresh activities for integration data extraction to/from ECMS and archival systems using APIs, and update SQL database
- Assist with managing service accounts in CyberArk
- Demonstrate knowledge of tools including Microsoft PowerBI, Excel, and Access
- Monitor and ensure timely closure of support tasks and incidents
- Support migration and/or upgrade events and may assist in validation processes
- May assist with implementing records retention and turnover plans
- May provide training on work processes and tools
- May interact with vendors and suppliers
- Support triage and root cause analysis exercises when required
Qualifications
- Demonstrate basic to intermediate proficiency using standard office automation tools including Microsoft Excel, Outlook, and Word
- Organize and prioritize assigned document management tasks
- Strong organizational skills with attention to detail and accuracy
- Strong interpersonal and customer service skills
- Ability to work flexibly and collaboratively across all organizational levels
- Flexible and able to accept and quickly adapt to changes in work focus
- Willing and able to work overtime with little or no notice as necessary
- Document and records management experience in construction or engineering industry
- Experience using Aconex including using and managing workflows
Education
Bachelor's degree or international equivalent
Experience
2-5 years of relevant experience or 6-9 years of relevant work experience
Skills
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Microsoft PowerBI
- Aconex
- DocFinity
- InfoWorks
- workflow management
- SQL
- CyberArk
Benefits
- Robust benefits to ensure employees thrive
- Career advancement programs
- culture enhancement programs
- Time to recharge
Education · Experience · Type
Bachelor'sRequires 2+ yearsFull-timeSalary not stated