Role summary
The Warranty Specialist manages day-to-day warranty claims for aircraft, engines, and systems. Ensures timely submission, complete documentation, contractual compliance, and maximum recovery of entitlements. Supports cost control and reliability through proactive identification and pursuit of warranty opportunities.
Responsibilities
- Identify warranty opportunities from defects, removals, shop findings, teardown reports, and supplier performance trends
- Ensure early capture of recoverable events to maximize claim eligibility
- Prepare, submit, and track warranty claims per OEM and supplier contractual requirements
- Ensure claims submitted within contractual timelines with complete, audit-ready technical and commercial documentation
- Coordinate with Engineering, Maintenance, and Technical Records to collect defect reports, troubleshooting data, removal and installation records, shop visit findings, teardown reports, and component traceability documentation
- Compile accurate claim packages using standardized templates aligned with contract terms
- Maintain structured digital records of submitted, approved, rejected, and pending claims
- Monitor claim status and follow up proactively with OEMs and vendors
- Track recovery performance, claim cycle times, and supplier responsiveness
- Escalate delayed, disputed, or rejected claims with root-cause analysis and recommended recovery actions
- Act as focal point for technical justification and warranty correspondence
- Support warranty dashboards and performance reporting including recovery value, claim cycle time, supplier performance ratings, and recurring defect trends
- Highlight systemic or recurring failures to Engineering and Reliability teams
- Identify bottlenecks and rejection patterns to improve recovery rates and process efficiency
- Support internal and external audits by providing structured documentation trails and evidence packs
Qualifications
- Bachelor's degree in Engineering
- Technical training in aircraft systems, engines, or components is advantageous
- 3 to 6 years of experience in airline, CAMO, or MRO environment
- Practical experience in warranty handling, technical records, maintenance support, or engineering support
- Familiarity with OEM warranty processes and documentation standards
- Experience with AMOS is preferred
- Strong understanding of aircraft systems and component lifecycle management
Requirements
- High documentation discipline with audit-ready record control
- Ability to manage multiple claims and deadlines simultaneously
- Analytical mindset with strong follow-up capability
- Strong written and verbal communication
- Proactive and structured approach to supplier coordination
- High attention to detail
- Ability to work cross-functionally across Engineering and Finance
Education
Bachelor's degree in Engineering
Experience
3 to 6 years in airline, CAMO, or MRO environment
Skills
- Warranty handling
- Technical records
- Maintenance support
- Engineering support
- OEM warranty processes
- Documentation standards
- Aircraft systems
- Component lifecycle management
- AMOS
- Documentation discipline
- Multiple claim management
- Analysis
- Follow-up
- Written communication
- Verbal communication
- Supplier coordination
- Attention to detail
- Cross-functional collaboration
Education · Experience · Type
Bachelor'sRequires 3+ yearsSalary not stated