Role summary
The Business Services Manager reports to the Director of NTI Operations. Responsible for leading and managing business services functions across NTI, ensuring procurement, contracting, financial operations, and revenue processes execute efficiently, compliant with KAUST policies and aligned with institutional governance standards. The incumbent serves as operational enabler across NTI units with structured processes, strong financial controls, and consistent service delivery supporting strategic initiatives.
Responsibilities
- Lead and oversee end-to-end procurement process across NTI aligned with KAUST procurement policies
- Manage full Procure-to-Pay lifecycle including requisitions, purchase orders, contract coordination, invoice validation and payment follow-up
- Ensure appropriate documentation, approvals, and delegation of authority compliance for all procurement transactions
- Provide guidance to NTI units on procurement procedures, contract structuring, and vendor engagement
- Monitor procurement cycle timelines and identify process optimization opportunities
- Coordinate with central Procurement, Finance, and Legal teams for strategic and high-value procurements
- Oversee NTI revenue management processes in coordination with relevant NTI units and finance
- Ensure appropriate revenue tracking, recognition alignment, and financial coding in SAP
- Support development of revenue reporting dashboards and performance monitoring
- Coordinate milestone tracking and financial validation for NTI projects and commercial engagements
- Ensure alignment between operational delivery and revenue recognition principles
- Oversee NTI operational financial processes including expense management, accrual coordination, and cost allocation
- Ensure financial transactions recorded accurately and in compliance with KAUST financial policies
- Support budget planning and expenditure monitoring across NTI with Finance Business Partners
- Ensure proper cost center and WBS structure utilization within SAP
- Oversee vendor onboarding, due diligence, and compliance documentation
- Ensure contracts reflect appropriate payment terms, risk allocation, and financial safeguards
- Coordinate with Legal, Procurement, and Finance to resolve contract-related operational issues
- Monitor vendor performance from financial and service delivery standpoint
- Ensure adherence to KAUST procurement and financial governance frameworks
- Maintain audit-ready documentation across procurement and financial activities
- Support internal and external audits and implement corrective actions where required
- Proactively identify operational, financial, and contractual risks within NTI's service model
- Strengthen internal controls and ensure segregation of duties within the business services function
- Identify and implement improvements in NTI Business Services workflows
- Collaborate with IT and Finance to enhance SAP usage and reporting capabilities
- Standardize processes across NTI units to ensure consistency and control
- Develop dashboards and performance metrics to track operational efficiency
Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, or related field
- Professional certification such as CMA, CPA, PMP or equivalent is preferred
- MBA is considered an asset
Education
Bachelor's degree in Finance, Accounting, Business Administration, or related field
Experience
Minimum seven to ten years progressive experience in financial operations, procurement, or shared services with demonstrated experience managing Procure-to-Pay processes. Experience within complex institutional, government, or semi-government environment preferred. Prior team management experience required.
Skills
- Strong knowledge of Procure-to-Pay lifecycle
- Financial control and governance mindset
- Solid understanding of SAP including P2P and finance modules
- Contract and vendor risk awareness
- Strong stakeholder management skills
- Ability to balance operational urgency with policy compliance
- Process design and workflow optimization capability
- Leadership and team management skills
- Strong analytical and problem-solving skills
- Clear communication and decision-making ability