Role summary
Supports daily SOC operations by monitoring CCTV, access control, alarm, and communication systems; receiving emergency and non-emergency calls; assessing incidents; and coordinating appropriate response actions. The role ensures timely escalation, accurate incident documentation, effective communication with field personnel and stakeholders, and compliance with established SOC procedures to support a safe and secure operating environment.
Responsibilities
- Report directly to the SOC Security Specialist and perform assigned operational duties in accordance with established SOC procedures at AMP-2
- Monitor CCTV, access control, alarm systems, and other security platforms to maintain continuous situational awareness and escalate abnormal conditions promptly
- Receive, assess, document, and communicate emergency and non-emergency information in accordance with established escalation procedures
- Maintain accurate incident logs, activity records, emergency documentation, and operational reports
- Prepare incident reports, shift handover reports, and supporting documentation for management review
- Coordinate communications with field security personnel, internal departments, emergency responders, and external stakeholders during routine and emergency situations affecting AMP-2 operations
- Monitor the operational status of CCTV, access control, communication systems, radios, emergency backup equipment, and other security technologies at AMP-2, and report malfunctions immediately
- Maintain emergency contact lists, operational records, and emergency management documentation to support business continuity for AMP-2 operations
- Collect, verify, and relay operational information to support incident response and emergency coordination within AMP-2
- Support emergency response activities by maintaining effective communication and providing timely operational updates
- Respond to requests from field personnel and internal stakeholders in a professional and timely manner
- Follow established emergency response plans, crisis management procedures, and SOC Standard Operating Procedures applicable to AMP-2
- Identify, document, and report security incidents, operational issues, equipment failures, and security vulnerabilities in a timely manner
- Maintain the confidentiality of security information, investigations, and operational activities
- Demonstrate professionalism, teamwork, accountability, and effective communication while contributing to SOC operational objectives
- Perform other operational duties as assigned by the SOC Specialist or SOC Management
Skills
- Strong verbal and written communication skills, with ability to present information clearly and professionally to different levels of personnel
- Reliable, punctual, and dependable in supporting shift-based SOC operations
- Knowledge of emergency communication technologies, CCTV monitoring, access control, alarm systems, and SOC best practices within a manufacturing environment
- Ability to remain calm, professional, and effective under pressure
- Ability to prepare accurate reports, incident logs, and operational documentation
- Ability to work collaboratively with security teams, internal departments, and external response agencies
Education · Experience · Type
Full-timeSalary not stated