Role summary
Provide operational IT support and systems coordination for the Film Studio asset, ensuring the availability, reliability, security, and day-to-day usability of business and operational systems supporting studio operations. The role supports a lean OpCo environment through hands-on asset-level coordination with centralized IT teams, vendors, and end users.
Responsibilities
- Provide day-to-day IT operational support and user assistance across the Film Studio asset
- Support implementation, administration, and maintenance of business systems, operational platforms, applications, and core infrastructure
- Coordinate booking systems, operational reporting tools, access-related systems, and business productivity platforms
- Monitor IT incidents, service requests, recurring issues, and system performance metrics for timely escalation and resolution
- Coordinate with centralized IT teams and external service providers to ensure service continuity and standards compliance
- Support cybersecurity controls, user access management, password and account administration, and data protection requirements
- Ensure operational readiness of IT infrastructure and user environments ahead of activation milestones, tenant onboarding, workshops, and events
- Support hardware, software, network, and connectivity troubleshooting activities across office and operational environments
- Maintain IT asset inventory, license trackers, system documentation, user records, and operational logs
- Support implementation of new technologies and future digital solutions that improve operational efficiency and user experience
- Coordinate technology support requirements for workshops, events, partners, and tenant-facing activation activities
- Monitor system availability and escalate critical operational issues affecting service continuity
- Support disaster recovery, backup coordination, and business continuity preparedness in accordance with corporate standards
- Ensure compliance with corporate IT governance, security standards, and access control protocols
- Support end-user training, onboarding, and adoption of approved operational systems
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field
- 4–6 years of IT operations, systems support, or service desk experience
Requirements
- Experience supporting operational assets, hospitality, entertainment, events, or other service-intensive environments preferred
Education
Bachelor's degree in Information Technology, Computer Science, or related field
Experience
4–6 years of IT operations, systems support, or service desk experience
Skills
- IT operations support
- Systems coordination
- Troubleshooting
- Vendor coordination
- Service management
Education · Experience · Type
Bachelor'sRequires 4+ yearsSalary not stated