Role summary
Qiddiya Investment Company is seeking an experienced Manager - Operational Readiness to ensure successful operational launches of projects within the entertainment and leisure sector. This role is critical in coordinating cross-functional readiness activities, assessing operational capabilities, and driving process improvements to guarantee seamless project openings and optimal guest experiences.
Responsibilities
- Lead the development and execution of operational readiness plans, ensuring alignment with organizational goals and project timelines
- Collaborate with multidisciplinary teams to identify operational requirements and address gaps before project launch
- Conduct readiness assessments, risk analysis, and mitigation planning to ensure preparedness of all operational units
- Design and implement training programs to prepare staff for operational roles and service excellence
- Establish and monitor key performance indicators related to operational readiness and post-launch performance
- Drive continuous improvement by analyzing operational processes and recommending enhancements
- Champion guest-centric operational strategies to enhance visitor satisfaction
Qualifications
- Bachelor's degree in Business Administration, Operations Management, Hospitality, or related field
- Minimum 5 years of experience in operational readiness, operations management, or related roles, preferably in entertainment or hospitality sectors
- Strong project and stakeholder management skills with ability to lead cross-functional teams
- Proven experience in risk identification and mitigation within operational contexts
- Excellent communication, analytical, and problem-solving skills
- Experience designing and delivering staff training programs
- Ability to work in a fast-paced environment managing multiple priorities
Education
Bachelor's degree in Business Administration, Operations Management, Hospitality, or related field
Experience
Minimum 5 years of experience in operational readiness, operations management, or related roles, preferably in entertainment or hospitality sectors
Skills
- Project management
- Stakeholder management
- Cross-functional team leadership
- Risk identification and mitigation
- Communication
- Analytical skills
- Problem-solving
- Staff training program design and delivery
- Fast-paced environment management
- Multiple priority management
Education · Experience · Type
Bachelor'sRequires 5+ yearsSalary not stated