Role summary
A leadership position in IT Change and Release Management focused on reviewing and organizing change and release requests across various environments, overseeing demand management processes, and ensuring alignment of IT strategy with organizational goals.
Responsibilities
- Review, assess, and validate change and release requests to identify potential risks, conflicts, dependencies, and overall business impact
- Facilitate and govern Change Advisory Board and Emergency Change Advisory Board meetings with clear accountability and approval outcomes
- Own and maintain the Change & Release Calendar, ensuring alignment between planned changes, release windows, blackout periods, and business-critical events
- Plan, coordinate, and govern software and infrastructure releases across all environments ensuring readiness, approvals, and adherence to agreed release windows
- Ensure all changes and releases meet readiness criteria including testing evidence, rollback plans, risk assessments, security approvals, and business sign-off
- Maintain accurate and auditable change and release documentation including requests, approvals, release notes, implementation steps, rollback procedures, and outcomes
- Monitor and analyze Change & Release Management KPIs such as change success rate, emergency changes, release failure rate, and rollback frequency
- Conduct and govern Post-Implementation Reviews for changes and releases, ensuring lessons learned and corrective actions are tracked
- Support internal and external audits related to IT Change and Release Management
- Work closely with IT operations, development teams, business units, cybersecurity, QA, and third-party vendors to coordinate activities
- Provide clear, timely communication on change and release status, risks, dependencies, and impact assessments to stakeholders
- Enforce adherence to Change & Release Management policies, standards, and governance frameworks aligned with ITIL best practices
- Oversee and coordinate the IT demand management process
- Work with business relationship managers, service portfolio managers, and stakeholders to understand current and future IT service demand
- Plan and implement strategies to manage and influence IT service demand
- Identify and resolve issues or risks affecting service delivery
- Align IT strategy with business strategy and goals for long-term planning
- Delegate authority to teams
- Communicate and update the demand management process and configure supporting tools or templates
- Ensure the demand management process runs smoothly
- Facilitate demand management meetings and events
- Work with requestors to prepare required deliverables
- Capture demand item dispositions and ensure progression to next phase
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field
- 5 or more years of experience in IT Change Management, IT Change & Release Management, or IT Service Management roles
- ITIL Foundation certification
- Excellent communication, negotiation, and presentation skills
- Highly organized with excellent time management skills
- Strong understanding of IT infrastructure, enterprise applications, and cloud environments
- Practical knowledge of Agile, DevOps, and CI/CD pipelines and how governance integrates with them
- Ability to assess technical risks without requiring execution-level technical expertise
Education
Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field
Experience
5 or more years of experience in IT Change Management, IT Change & Release Management, or IT Service Management roles
Skills
- Excellent communication, negotiation, and presentation skills
- Highly organized with excellent time management skills
- Strong understanding of IT infrastructure, enterprise applications, and cloud environments
- Practical knowledge of Agile, DevOps, and CI/CD pipelines
- Ability to assess technical risks without requiring execution-level technical expertise
Education · Experience · Type
Bachelor'sRequires 5+ yearsSalary not stated