Role summary
Responsible for managing operations, configuration, governance, and continuous availability of asset and park applications across the Qiddiya portfolio. This includes Vista and VGS ticketing and point-of-sale platforms, Maximo, ERD/Yardi, and all park and complex-related applications, ensuring system availability, data accuracy, revenue integrity, and compliance with safety, leasing, and PCI DSS standards.
Responsibilities
- Manage day-to-day operations of Vista and VGS ticketing, admission, and point-of-sale platforms across Qiddiya entertainment venues.
- Govern product, pricing, capacity, promotions, and season-pass configurations through controlled change management.
- Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems.
- Oversee daily reconciliation of ticketing and POS revenue with Finance.
- Ensure PCI DSS compliance for payment processing and cardholder data.
- Lead peak-day, major-event, and degraded-mode operational readiness, including load testing and command center support.
- Manage Maximo and ERD/Yardi environments supporting maintenance and leasing operations.
- Validate work orders, preventive maintenance schedules, asset hierarchies, tenant information, and lease transactions.
- Maintain standardized master data for assets, locations, tenants, and contracts.
- Manage release calendars and outage windows to minimize operational disruption.
- Oversee operations of all park and complex applications, including F&B and retail POS, access control, RFID/cashless systems, lockers, virtual queuing, ride operations, and guest mobile applications.
- Maintain the application portfolio, support model, and venue-specific SLAs.
- Coordinate major incident management and event-day operational support with Park Operations.
- Ensure application readiness for seasonal operations, new attractions, and venue openings through onboarding, integration testing, and hypercare.
- Ensure QHSE checklists, incident records, and corrective actions are maintained within applications.
- Prepare and maintain audit-ready documentation, including SOPs, operational controls, and supporting evidence.
- Monitor statutory inspections, certifications, renewals, and compliance dashboards.
- Collaborate with Safety and Engineering teams to enhance workflows and compliance processes.
- Monitor KPIs and dashboards for asset downtime, maintenance backlog, lease performance, revenue reconciliation, and SLA compliance.
- Oversee reconciliation of ERD revenue with Finance and resolve discrepancies.
- Maintain application governance controls, including access, change, and data quality management.
- Ensure operational documentation, knowledge bases, and support procedures remain current.
- Manage vendor support queues and prioritize issues based on business criticality.
- Deliver user training and operational guidance for inspections, work orders, lease amendments, and renewals.
- Manage UAT planning, execution, approvals, and release readiness.
- Monitor vendor SLAs, escalation processes, and service handovers across application support teams.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- Master's degree preferred.
- 10+ years of experience in asset, park, or ticketing application operations.
- ITIL certification or equivalent required.
- Experience with Maximo and ERD/Yardi.
- Experience with Vista and VGS ticketing and POS platforms.
- Knowledge of integrations across ticketing, access control, CRM, ERP, and payment systems.
- Knowledge of PCI DSS, revenue reconciliation, and audit compliance.
- Experience managing major incidents, 24/7 operations, and event readiness.
- Experience with QHSE processes, vendor management, and SLA governance.
- Entertainment, theme park, or real estate industry experience preferred.
Education
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
Experience
10+ years of experience in asset, park, or ticketing application operations
Skills
- Vista and VGS operations management
- Maximo and ERD/Yardi management
- System integration across ticketing, access control, CRM, ERP, and payment platforms
- PCI DSS compliance
- Revenue reconciliation and audit compliance
- Major incident and event operations management
- QHSE processes and vendor management
- SLA governance and monitoring
Education · Experience · Type
Bachelor'sRequires 10+ yearsSalary not stated