Role summary
Manage leasing coordination and tenant relationship activities across the Film Studio asset, ensuring effective onboarding, occupancy management, tenant retention, and operational readiness to support commercial performance and long-term occupier satisfaction. The role combines leasing coordination with proactive occupier and operator servicing within a specialized studio environment.
Responsibilities
- Support implementation of leasing and occupancy strategies across Film Studio asset
- Coordinate tenant and operator onboarding, move-in readiness, service activation, and operational integration
- Act as primary operational contact for tenants, operators, and commercial occupants during onboarding and occupancy stages
- Manage tenant communication, issue resolution, and relationship management activities for long-term retention and satisfaction
- Coordinate lease administration, occupier documentation, and onboarding requirements per approved processes
- Monitor occupancy utilization, tenant operational requirements, and service readiness across occupied spaces
- Support tenant retention initiatives, renewals planning, and service quality improvement activities
- Coordinate operational support with Finance, Operations, HSE, IT, and Corporate Enablement teams efficiently
- Track tenant requests, escalations, action logs, and operational follow-ups through closure
- Support implementation of approved pricing, leasing frameworks, and commercial terms as required
- Conduct tenant satisfaction follow-ups and identify service improvement opportunities
- Monitor tenant compliance with operational, contractual, access, and HSE requirements
- Prepare occupancy reports, tenant updates, onboarding trackers, and operational dashboards
- Support leasing negotiations and commercial discussions as required
- Coordinate activation readiness for new tenants, operators, and strategic partnerships before go-live
Qualifications
- Bachelor's degree in Business Administration, Real Estate, Hospitality, Property Management, or related field
- 5–7 years of experience in leasing, tenant relations, property management, hospitality operations, or commercial asset management
- Experience within mixed-use, entertainment, hospitality, operational, or specialized commercial assets preferred
- Experience managing tenant-facing or operator-facing activities within commercial, hospitality, entertainment, or operational environments
- Exposure to entertainment, creative, destination-based, or specialized asset environments preferred
Requirements
- Strong stakeholder and customer relationship management capability
- Understanding of leasing operations, occupier onboarding, and occupancy management
- Ability to coordinate cross-functional operational requirements and service activation activities
- Strong issue resolution, follow-up discipline, and communication capability
Education
Bachelor's degree in Business Administration, Real Estate, Hospitality, Property Management, or related field
Experience
5–7 years of experience in leasing, tenant relations, property management, hospitality operations, or commercial asset management
Skills
- Tenant relationship management
- Leasing operations
- Stakeholder coordination
- Customer service
- Commercial operations
- Communication skills
- Problem solving
Education · Experience · Type
Bachelor'sRequires 5+ yearsSalary not stated