Role summary
Lead city-wide community management to ensure community rules, standards, compliance requirements, and resident experience are consistently managed across City Ops assets. This role is central to building strong relationships with diverse stakeholder groups and ensuring community strategy supports the broader vision for destination development, operational excellence, and sustained engagement.
Responsibilities
- Lead city-wide community management to ensure community rules, standards, compliance requirements, and resident experience are consistently managed across City Ops assets
- Lead development, implementation, and enforcement of the City Community Charter and related community rules
- Oversee community compliance management, including violations, nuisance matters, noise, access requirements, and use of shared areas
- Manage community-related requests and approvals, including alteration requests, shared area use, and compliance with community rules
- Coordinate with relevant internal functions on legal, ESG, finance, risk, and operational matters impacting community management
- Manage community issue escalation and resolution, ensuring recurring issues are tracked and addressed with relevant stakeholders
- Identify community experience improvement opportunities to enhance livability, service quality, and overall community standards
Requirements
- 12+ years of experience leading community management across large-scale urban developments
- Experience in community management, master community management, property management, asset management, or urban operations
- Strong understanding of community rules, governance frameworks, compliance monitoring, and issue resolution
- Strong stakeholder management and conflict resolution skills
- Experience developing or implementing community charters, policies, standards, or operating procedures
- Strong reporting and problem-solving capabilities
Experience
12+ years of experience leading community management across large-scale urban developments
Education · Experience · Type
Requires 12+ yearsSalary not stated