Role summary
Oversees all reception and guest welcoming operations within the dining hall, ensuring a professional, welcoming, and efficient first point of contact. Manages the reception team and plays a key role in enhancing guest experience through supervision of operations, coordination of guest flow, and accurate communication. Provides support and shift coverage as required for operational needs.
Responsibilities
- Oversee daily operations of reception and guest welcome area within the dining hall
- Ensure guests are welcomed in professional, friendly, and efficient manner
- Maintain high standards of guest service and consistent reception procedures
- Monitor guest flow and coordinate with floor teams during peak periods
- Ensure reception areas remain organized, welcoming, and professionally presented
- Manage and supervise Head Hostess and Hostess/Receptionist team
- Develop staff schedules and ensure adequate reception coverage throughout operating hours
- Provide coaching, guidance, and support for high standards of guest service
- Monitor staff performance and provide feedback for continuous development
- Ensure team members maintain professional appearance and service etiquette
- Ensure all guests receive prompt assistance, accurate information, and positive first impression
- Support team in resolving guest inquiries, requests, or complaints professionally
- Promote dining hall concept, vendors, and ongoing events to guests
- Monitor guest feedback and identify opportunities to enhance overall guest experience
- Support reception operations by covering reception shifts when required
- Assist reception team during busy service periods or high guest traffic
- Ensure service continuity in case of staff absence or operational needs
- Maintain regular communication with Operations Manager regarding guest experience and operational issues
- Report guest feedback, operational updates, and service observations to management
- Coordinate with floor supervisors and operational teams for smooth guest service across venue
Requirements
- Reception operations management and oversight
- Professional and efficient guest welcome standards
- Team leadership and supervision capabilities
- Guest experience management and feedback handling
- Operational support and shift coverage flexibility
- Communication and regular reporting to management
Education
Not specified
Experience
Minimum 8 years of experience in hospitality, guest relations, or reception operations; at least 5 years in supervisory or managerial role; experience in restaurants, hotels, food halls, or large hospitality venues preferred
Skills
- Reception operations management
- Team leadership and supervision
- Guest service excellence
- Guest flow coordination
- Communication and reporting
- Staff coaching and development
- Problem resolution and guest complaint handling
Education · Experience · Type
Requires 8+ yearsSalary not stated