Role summary
We are seeking a Customer Care Associate for our Customer Experience team. In this role, you will provide answers to customer queries through website and live chat related to Tamara's services. This role will be based onsite in our Riyadh Office. Drawing on your proficiency in managing customer interactions daily, you will deliver exceptional customer service through accurate information and tailored solutions addressing their needs. You are a driven, determined, curious team player with a positive outlook and solution-oriented mindset, persevering regardless of circumstances. You will work effectively with everyone through empathy and respect.
Responsibilities
- Answer inbound emails and respond to live chats efficiently.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Review customer accounts and transactions while resolving issues.
- Give detailed explanations of services.
- Understand and strive to meet support metrics while providing excellent customer service, and follow communication scripts when handling different topics.
Qualifications
- University graduates.
- Previous customer service experience is a plus.
- Native Arabic speaker.
- Fluency in English Language, B2 profile.
- Ability to use computers.
- Ability to use internet applications.
- Great verbal and written communication skills.
- Ability to handle customers' issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours and days.
Education
Bachelor's degree
Skills
- Computer usage
- Internet applications
- Verbal and written communication
- Customer issue handling
- Problem-solving
Education · Experience · Type
Bachelor'sOn-site · RiyadhSalary not stated