Role summary
We are seeking a Senior Fraud Investigator to join our Trust and Safety team. You will lead complex investigations, identify sophisticated fraud and financial crime patterns, and act as a key partner to cross-functional stakeholders to drive prevention, controls, and operational excellence.
Responsibilities
- Lead end-to-end investigations into high-risk or high-impact cases (fraud, AML/financial crime typologies, account misuse, merchant abuse, and other suspicious activity)
- Perform deep-dive analysis across multiple signals/sources to detect patterns, trends, and emerging threats
- Produce high-quality investigation reports with clear timelines, evidence, conclusions, and recommended actions
- Partner with Risk, Compliance, Product, Data, and Engineering teams to improve detection rules, controls, and tooling; translate investigation findings into scalable solutions
- Provide coaching, case reviews, and guidance to other investigators; raise investigation quality and consistency
- Define and iterate on SOPs, QA standards, and escalation criteria; help improve turnaround time and accuracy
- Communicate with customers and merchants (in Arabic and English) to verify details and resolve complex cases
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Qualifications
- 3-5 years of fraud, risk operations, AML, transaction monitoring, or investigations experience
- Strong analytical skills and attention to detail
- Excellent verbal and written communication; ability to write clear, persuasive investigation narratives
- Experience using fraud/risk tooling and case management tools (e.g., Groupe IB, Sardine, Focal/Mozn, SEON)
- Fluency in Arabic and English
- Ability to work shifts and weekends
Experience
3-5 years
Skills
- Deep-dive analysis
- Report writing
- Fraud investigation
- Transaction monitoring
- Case management
- Groupe IB
- Sardine
- Focal/Mozn
- SEON
- Arabic
- English
Education · Experience · Type
Requires 3+ yearsFull-timeSalary not stated