Role summary
HR Business Support Senior Specialist plays a crucial role in providing comprehensive HR support and expertise to internal stakeholders, ensuring smooth HR operations and contributing to business excellence. This position requires deep understanding of HR functions, excellent problem-solving abilities, and strong customer service orientation.
Responsibilities
- Handle complex employee inquiries and issues
- Ensure compliance with labor laws and regulations
- Collaborate with HR team for continuous improvement
- Provide guidance to managers on employee relations matters
- Coach and mentor HR Business Support specialists
- Manage workforce in line with manning charts practice
- Maintain accurate employee data in HR system
- Generate HR reports and analytics
- Conduct regular audits to identify and resolve data discrepancies
- Align HR practices with industry best practices and legal requirements
- Collaborate with cross-functional teams to communicate policy changes
- Handle employee relations issues, investigations, and conflict resolution
- Conduct investigations into employee complaints or misconduct
- Advise managers on disciplinary actions and performance improvement plans
- Contribute to HR initiatives including performance management, employee engagement, and diversity and inclusion programs
Qualifications
- Bachelor's degree in Human Resources Management, Business Administration, or related field
- Master's degree in relevant discipline (advantageous)
Requirements
- Understanding of HR policies, procedures, and best practices
- Proficiency in HR information systems such as SAP Success Factor
- Ability to collect, analyse, and interpret HR data to identify trends, patterns, and insights
- Microsoft Office Suite
- English language (essential)
- Arabic language (desirable)
Education
Bachelor's degree in Human Resources Management, Business Administration, or related field
Experience
Minimum 5-7 years of experience in HR, with focus on HR business partnering
Skills
- HR policies and procedures knowledge
- HR information systems proficiency (SAP Success Factor)
- Data collection and analysis
- HR data interpretation
- English language proficiency
- Arabic language proficiency
Education · Experience · Type
Bachelor'sRequires 5+ yearsSalary not stated