Role summary
As a Process Intelligence Specialist, you will be responsible for driving process discovery, standardisation, and continuous improvement initiatives across Zahid Group Ecosystem. You will play a key role in analysing and optimising Infor ERP workflows, while extending improvements across multiple platforms.
Responsibilities
- Conduct process discovery workshops with primary focus on Infor ERP, extending across Salesforce, Zoho, SAP SuccessFactors, and Microsoft platforms
- Develop and maintain standardized process documentation and process maps across Zahid Group
- Collaborate closely with Technical and Data teams to validate transactional data and event logs from Infor, Snowflake, and other systems
- Communicate workshop findings, process insights, and recommendations to Functional and Technical teams to support alignment and implementation
- Analyze Infor ERP workflows and extend insights to Salesforce, Zoho, SAP SuccessFactors
- Redesign processes to eliminate inefficiencies, enhance compliance, and improve overall performance
- Provide data-driven insights and subject matter expertise to support change management and successful adoption of new processes
- Establish and standardize best practices for process governance across Infor and other integrated platforms
- Monitor post-implementation performance, ensuring improvements deliver measurable ROI
- Ensure compliance with governance standards and benchmark processes against industry best practices
Qualifications
- Bachelor's degree in Management Information System, Business Administration, Industrial Engineering, or related field
- Certifications in Lean Six Sigma (Green/Black Belt), Business Process Management, or Continuous Improvement preferred
- In-depth understanding of ERP workflows and integration with other platforms
- Familiarity with automation technologies and data analytics frameworks
- Knowledge of governance and compliance standards
Requirements
- Proficiency in process mapping tools (e.g., Microsoft Visio)
- Ability to use data visualisation tools (Power BI)
- Understanding of data structures and pipelines
- Competence in workflow redesign and documentation tools
- Exposure to low-code automation platforms (Power Automate, Zoho Creator)
- Ability to interpret data-driven insights for process improvement
- Understanding of machine learning concepts, automation, and predictive analytics
- Arabic and English proficiency
Education
Bachelor's degree in Management Information System, Business Administration, Industrial Engineering, or related field
Experience
Minimum 5 years in process improvement, ERP optimization, or operational excellence roles. Proven track record in cross-functional process optimization projects and implementing process changes across multiple Zahid Group functions.
Skills
- Process discovery
- Process mapping
- ERP management
- Infor ERP
- Salesforce
- Zoho
- SAP SuccessFactors
- Microsoft Visio
- Power BI
- Snowflake
- Change management
- Data analysis
- Process governance
- Low-code automation
- Power Automate
- Zoho Creator
- Machine learning
- Predictive analytics
Education · Experience · Type
Bachelor'sRequires 5+ yearsSalary not stated