Role summary
Ensure the highest level of repair quality and operational performance within the workshop by implementing effective quality control procedures, minimizing comebacks, improving Fixed Right First Time (FRFT) performance and supporting technicians to deliver repairs that meet dealership and manufacturer standards. The role directly contributes to customer satisfaction, workshop productivity and compliance with CEER's After Sales Operation Standards.
Responsibilities
- Perform comprehensive static and dynamic inspections to validate repair quality
- Track Fixed Right First Time (FRFT) performance and minimize repeat repair (comebacks) cases
- Conduct test drives, including drivability assessments and comeback evaluations to confirm repair accuracy
- Review Repair Orders to ensure accurate diagnosis, clear job descriptions and proper documentation
- Return incomplete or incorrect jobs to technicians with clear feedback and root-cause explanations
- Maintain Quality Control logs and prepare Non-FRFT case analysis reports
- Provide technical guidance and diagnostic support to technicians to enhance repair quality
- Assist in allocating jobs based on technician skill level and workload
- Track service campaign completion, warranty compliance and adherence to dealership operating standards
- Ensure compliance with CEER After Sales standards and warranty procedures
- Report technical issues and workshop concerns to management, ensuring timely escalation and effective resolution
Education
Technical High School or High School
Experience
0-2 Years in automotive diagnostics, servicing and repairs or any relevant field
Education · Experience · Type
Requires 0+ yearsSalary not stated