Role summary
A Renewals Specialist for the Collaboration portfolio drives growth in renewals sales and crafts a successful customer renewal experience. Close collaboration with customers, partners, and internal team members across sales, engineering, and marketing.
Responsibilities
- Build, develop, and execute a sales pipeline based on upcoming renewals for near-term in quarter growth
- Run the future-term pipeline to work early and ahead on key future renewals
- Share customer value propositions for Collaboration offers
- Address objections, adoption barriers, and competitive risks
- Highlight compelling migration and expansion options
- Educate and excite Partners and partner teams on Collaboration Renewals story
- Drive engagement and understanding of the market
- Build business development opportunities
- Lead and build sales opportunities with Cisco Partners, Collaboration Account Executives
- Build renewals strategy for key accounts
- Use Salesforce.com and Gong.io to track customer interactions
- Drive progression of opportunities through the sales cycle
- Support quote creation and closing renewals opportunities for accounts
Qualifications
- Bachelor's degree or 3+ years of experience in sales, renewals, sales support, customer success, or account management
- Experience working directly with customers and/or channel partners in sales or renewal-related role
- Experience using a CRM or sales tracking tool, such as Salesforce.com, to manage customer accounts, pipeline, or sales opportunities
- Fluency in Arabic and English, including written and verbal communication
- Previous experience working with Salesforce and Gong
- Experience with Cisco Install Base, Cisco software offers, or recurring revenue renewal cycles
- Strong negotiation and communication skills
Requirements
- Fluency in Arabic and English, including written and verbal communication for customer, partner, and internal business interactions
- Self starter with high energy and positive demeanor
- Customer focused approach
- Strong negotiation and communication skills
- Ability to analyze data and financial reports to propose, identify and upsell renewals
- Familiarity with recurring revenue renewal cycles
- Strong analytical skills to assess customer needs and propose effective solutions
- Exceptional organizational skills with ability to manage multiple accounts and deadlines
- Detail-oriented with strong follow-up practices
- Ability to work in fast paced, dynamic environment
Education
Bachelor's degree
Experience
3+ years of experience in sales, renewals, sales support, customer success, or account management
Skills
- Salesforce.com
- Gong.io
- Sales pipeline management
- Data analysis
- Financial report analysis
- CRM usage
- Account management
- Customer communication
- Negotiation
- Problem solving
Education · Experience · Type
Bachelor'sRequires 3+ yearsSalary not stated