Role summary
The role supports employees with all IT-related technical support issues, determining problem nature, diagnosing hardware or software issues, providing effective assistance, and maintaining strong customer relationships. The incumbent must have broad knowledge of constantly evolving Information Technology, policies, and procedures, and must possess maturity and reliability to provide user support accurately and consistently.
Responsibilities
- Support employees with all IT-related technical support issues
- Determine the nature of problems
- Diagnose hardware or software issues
- Provide effective assistance to users
- Maintain strong customer relationships
- Perform IT troubleshooting and problem-solving
- Take ownership of calls and research solutions
- Test applications on new desktop builds
Skills
- Broad knowledge of Information Technology
- Knowledge of policies and procedures
- Maturity and reliability
- Accurate and consistent user support delivery