Role summary
Supports the University Registrar in delivering reliable, policy-compliant, digitally enabled Registrar services across KAUST. Leads day-to-day operational delivery across academic records, registration, scheduling, enrollment services, academic standing, instructional space coordination, graduation processing, and official academic information.
Responsibilities
- Manage day-to-day execution of Registrar services including academic records, registration, scheduling, enrollment verification, instructional space coordination, graduation documentation, and related student lifecycle transactions
- Ensure operational continuity, accuracy, timeliness, service quality, escalation management, and effective prioritization during peak academic cycles
- Serve as functional business owner for Registrar-related SIS processes, data, rules, and workflows
- Define Registrar business requirements, data standards, controls, acceptance criteria, and readiness needs for SIS-supported processes
- Establish Registrar-owned functional requirements for SIS-supported operations including semester setup, academic calendar configuration, curriculum and course setup, registration rules, degree audit rules, graduation processing, records processes, and other Registrar-controlled functions
- Ensure SIS-supported processes reflect approved policy, documented procedures, auditability, exception handling, and service standards
- Lead business change management for Registrar-impacting system changes
- Oversee accuracy and currency of official academic information including Registrar website, Program Guide, Course Catalog, Academic Calendar, and student-facing materials
- Maintain strong stewardship over Registrar-owned data elements including definitions, validation, correction processes, quality checks, documentation, and reporting readiness
- Support consistent implementation of academic and administrative policies related to registration, records, enrollment, academic standing, graduation, scheduling, and official academic information
- Strengthen process documentation, approval pathways, controls, privacy and confidentiality compliance, academic integrity safeguards, records management, and escalation of policy or control risks
- Work closely with Admissions, Graduate Operations, Alumni Affairs, KAUST Academy, academic divisions, Associate Deans, and System Team to support coordinated student lifecycle operations
- Represent Registrar operational requirements in working groups, readiness discussions, process improvement initiatives, and cross-functional forums
- Monitor service metrics, operational KPIs, workflow efficiency, backlog trends, data quality, cycle times, and stakeholder experience
- Use evidence to identify bottlenecks, risks, training needs, and improvement opportunities
- Support process standardization, automation readiness, knowledge management, staff supervision where assigned, and service culture focused on accuracy, accountability, and institutional integrity
Qualifications
- Bachelor's degree in Information Systems, Business Administration, Computer Science, Education Administration, or a related field; Master's degree preferred
- Minimum 7 to 10 years of experience in Registrar operations, postgraduate academic administration, student services, or a comparable higher education environment
- Experience managing SIS-supported Registrar processes including data quality, functional requirements, process documentation, testing and user acceptance, operational readiness, and digital process improvement
- Experience with academic policy implementation, student records, registration, graduation, academic calendars, catalogues, and cross-functional student lifecycle operations
- Experience with Banner or a comparable enterprise SIS is preferred
Education
Bachelor's degree in Information Systems, Business Administration, Computer Science, Education Administration, or a related field; Master's degree preferred
Experience
7 to 10 years of experience in Registrar operations, postgraduate academic administration, student services, or a comparable higher education environment
Skills
- Strong understanding of Registrar operations, student records, registration, scheduling, graduation, and student lifecycle services
- Ability to translate academic policy into clear procedures, controls, data rules, service standards, and SIS-supported workflows
- Functional understanding of SIS-enabled operations including data stewardship, workflow design, reporting, testing, and user acceptance
- Strong knowledge of data governance, records management, privacy, confidentiality, auditability, academic integrity, and accreditation support
- Strong analytical, documentation, problem-solving, stakeholder management, communication, and service leadership skills
- Ability to support continuous improvement, operational change, KPI monitoring, quality assurance, and service coordination
Education · Experience · Type
Bachelor'sRequires 7+ yearsSalary not stated