Role summary
Support service and parts operations by ensuring the timely availability and accurate supply of spare parts. Deliver a high-quality customer experience through efficient parts handling, inventory control, and coordination with service teams.
Responsibilities
- Greet customers (internal and external) and identify parts requirements accurately
- Recommend appropriate parts based on customer or technician needs
- Ensure a high level of customer service and satisfaction at all times
- Handle inquiries, quotations, and parts availability checks
- Monitor stock levels and ensure optimal inventory availability
- Identify parts requiring replenishment and initiate reorders
- Track lost sales and report gaps for inventory improvement
- Maintain accurate records of parts movement and stock
- Process parts orders (local and international) as per company procedures
- Handle special orders, including prepayments where required
- Coordinate closely with Service Advisors and Technicians for parts requirements
- Track parts status and ensure timely delivery
- Use DMS/CRM systems to search part numbers and manage transactions
- Ensure accurate documentation of all parts transactions
- Monitor bin locations and maintain proper storage standards
- Manage warranty or returned parts as per policy
Qualifications
- 3-7 years of experience in automotive parts or aftersales operations
- Strong understanding of automotive parts and systems
- Experience using ERP/DMS systems
Experience
3-7 years in automotive parts or aftersales operations
Skills
- Strong customer service and communication skills
- High attention to detail and organization
- Ability to work in a fast-paced environment
- Problem-solving and analytical thinking
- Team collaboration and coordination skills
Benefits
- Medical, dental, and vision insurance
- Life and disability coverage
- Paid time off
- Paid holidays
- Paid sick leave
- 401(k) retirement plan
- Hourly/non-exempt employees accrue up to 120 hours paid time off
- Salaried/exempt employees accrue up to 160 hours paid time off
- Equity program participation for eligible employees
- Discretionary annual cash incentive program
Education · Experience · Type
Requires 3+ yearsSalary not stated