Role summary
The Programs Manager plays a critical role in the development, implementation, and continuous evolution of Qiddiya Real Estate LearnLab (QREL)'s Learning Programs aimed at Sales & Leasing professionals. QREL is designed to establish a consistent, scalable, and industry-leading approach to capability development across Residential, Retail, Office, Land, and broker partner channels, supporting Qiddiya's strategic ambition to become a benchmark for real estate learning excellence. The Programs Manager oversees the end-to-end lifecycle of digital learning programs, including curriculum design, content development, learner journey development, quality assurance, stakeholder engagement, learning operations, and continuous improvement. Working closely with business stakeholders, subject matter experts, instructional designers, Digital Systems and Learning Experience teams, and external partners, the Programs Manager leads the creation and delivery of engaging, bilingual, high-quality learning experiences that build knowledge, skills, and commercial excellence across sales and leasing teams.
Responsibilities
- Support the Senior Manager in implementing and continuously evolving Qiddiya Real Estate LearnLab (QREL), ensuring alignment with Sales & Leasing business objectives and capability development priorities
- Manage the QREL digital learning portfolio and curriculum, including Foundation, Specialization, and Mastery learning journeys
- Manage the development, maintenance, and continuous enhancement of curricula, learning pathways, and competency frameworks
- Establish and maintain governance frameworks, standards, processes, and quality controls across learning content, programs, and learning operations
- Support the development and implementation of annual and quarterly learning roadmaps, content release plans, and program priorities
- Partner with key stakeholders to align learning solutions with business needs and priorities
- Collaborate with internal and external subject matter experts to ensure content accuracy, relevance, and alignment with business requirements
- Manage stakeholder engagement, content reviews, approvals, and program communications
- Drive adoption of innovative learning technologies, AI-enabled solutions, and industry best practices
- Promote innovation and best practices across instructional design, digital learning, and learner experience
- Manage end-to-end learning program development and delivery, including quarterly delivery plans, course roadmaps, stakeholder communications, and course-level templates and trackers
- Ensure programs and content are delivered on time and aligned with business objectives and organizational standards
- Oversee content review, validation, approval, and quality assurance processes
- Manage the content lifecycle, including updates, version control, change management, archival, and retirement
- Manage relationships with external vendors, consultants, and learning partners
- Oversee the development and implementation of assessments, learning activities, and evaluation methods that measure knowledge acquisition and application
- Analyze learner performance, assessment results, and feedback to evaluate program effectiveness and inform content and curriculum enhancements
- Collaborate with Digital Systems and Learning Experience teams to ensure effective learning delivery and a seamless learner experience
- Manage learning operations, performance reporting, and dashboards to support decision-making and program governance
- Maintain governance documentation, operational procedures, and frameworks that support compliance and scalable program delivery
- Lead and develop team members, fostering a culture of collaboration, accountability, and continuous improvement
- Set priorities, allocate work, monitor performance, provide coaching, and build capability across learning and program management disciplines
- Promote knowledge sharing, continuous learning, and adoption of best practices across the team
- Support the management of budgets, resources, vendors, and operational expenditures
- Monitor resource utilization and capacity planning across programs and initiatives
- Contribute to vendor selection and procurement
Qualifications
- Bachelor's degree or equivalent in Learning & Development, Education, Instructional Design, Real Estate Management, Business Administration, or a related field
- Minimum 8 years of experience in digital curriculum development, instructional design, digital learning and content development operations, or education
- Demonstrated experience developing and managing learning curricula, competency frameworks, learning pathways, course outlines, lesson plans, assessments, and supporting learning materials
- Experience working with learning management systems (LMS/LXP), e-learning platforms, and digital learning technologies
- Proven track record of successfully delivering digital learning programs and managing the full content lifecycle
- Experience establishing content governance, quality assurance processes, version control, and learning evaluation frameworks
- Strong understanding of adult learning principles, instructional design methodologies, learner engagement strategies, and assessment best practices
- Experience working with Subject Matter Experts (SMEs), business stakeholders, and external partners to develop and deliver high-quality learning solutions aligned with business needs
- Experience managing multiple priorities, projects, and delivery timelines simultaneously, supported by strong planning, organizational, and project management skills
- Excellent verbal, written, presentation, and stakeholder management skills, with the ability to influence and communicate effectively across all levels of the organization
- Experience within the real estate sector is preferred, particularly supporting Sales and Leasing, customer-facing, or commercial teams
Education
Bachelor's degree or equivalent in Learning & Development, Education, Instructional Design, Real Estate Management, Business Administration, or a related field
Experience
Minimum 8 years of experience in digital curriculum development, instructional design, digital learning and content development operations, or education, including at least 3 years in a management or leadership role
Skills
- Digital curriculum development
- Instructional design
- Digital learning content development
- Content development operations
- Learning management systems (LMS/LXP)
- E-learning platforms
- Digital learning technologies
- Content authoring and deployment
- Learner administration and reporting
- Delivering digital learning programs
- Content lifecycle management
- Version control and change management
- Content governance
- Quality assurance processes
- Learning evaluation frameworks
- Adult learning principles
- Instructional design methodologies
- Learner engagement strategies
- Assessment best practices
- Working with subject matter experts
- Business stakeholder collaboration
- Project management
- Planning and organizational skills
- Leadership and team development
- Verbal and written communication
- Presentation skills
- Stakeholder management and influence