Role summary
The Head Hostess oversees daily operations of the reception and guest welcome area within the dining hall. The role ensures all guests receive a warm and professional welcome while maintaining high service standards and efficient guest flow. The Head Hostess supervises the Hostess/Receptionist team, supports the Reception Manager in coordinating operations, and assumes reception responsibilities in the manager's absence.
Responsibilities
- Welcome guests in a friendly, professional, and hospitable manner upon arrival
- Maintain a visible presence at the reception area to support guest interactions
- Provide guidance and information regarding dining hall concept, vendors, services, and events
- Ensure guests receive prompt assistance and a positive first impression
- Handle guest inquiries, requests, and concerns professionally, escalating to management when required
- Supervise and guide the Hostess/Receptionist team during daily operations
- Ensure hostesses maintain professional appearance and follow established service standards
- Provide support, direction, and coaching to team members for excellent guest service
- Coordinate hostess duties to ensure proper coverage of reception areas
- Assist Reception Manager in organizing daily reception operations
- Monitor reception desk and ensure efficient handling of guest-related processes
- Keep reception areas organized, presentable, and welcoming at all times
- Coordinate with floor staff and management for appropriate service levels
- Encourage guests to provide feedback regarding their dining experience
- Communicate guest feedback, suggestions, and improvements to management
- Support continuous improvement of guest service standards
Requirements
- Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival
- Maintain a visible presence at the reception area to support guest interactions and service standards
- Provide guidance and information to guests regarding the dining hall concept, available vendors, services, and events
- Ensure guests receive prompt assistance and a positive first impression of the venue
- Handle guest inquiries, requests, and concerns professionally, escalating issues to management when required
- Supervise and guide the Hostess/Receptionist team during daily operations
- Ensure hostesses maintain a professional appearance and follow established service standards
- Provide support, direction, and coaching to team members to maintain excellent guest service
- Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas
- Assist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow
- Monitor the reception desk and ensure all guest-related processes are handled efficiently
- Ensure reception areas remain organized, presentable, and welcoming at all times
- Coordinate with floor staff and management to ensure guests receive the appropriate level of service
- Encourage guests to provide feedback regarding their dining experience
- Communicate guest feedback, suggestions, and service improvements to the Reception Manager and management team
- Support the continuous improvement of guest service standards
Experience
Minimum 3–5 years of experience in hospitality, guest relations, or reception roles. Previous experience in a supervisory or team leader role is preferred. Experience in restaurants, hotels, or large dining venues is considered an advantage.
Skills
- Reception and guest experience
- Hostess team supervision
- Reception operations management
- Guest feedback and communication
- Guest relations
- Service standards management
Education · Experience · Type
Requires 3+ yearsSalary not stated