Role summary
Senior Operation Specialist responsible for managing daily operations of the dining hall, leading teams, ensuring high service standards and guest satisfaction, and maintaining health and safety compliance.
Responsibilities
- Oversee daily operations of the dining hall, ensuring smooth coordination between teams and floors
- Implement operational standards, procedures, and service guidelines consistently across the venue
- Monitor operational performance to ensure efficient service delivery and high guest satisfaction
- Coordinate with Assistant Managers and Supervisors to ensure operational readiness throughout service periods
- Maintain high standards of cleanliness, safety, and organization at the venue
- Supervise and support Assistant Managers and operational Supervisors
- Provide leadership and guidance to ensure teams operate effectively and meet service standards
- Support recruitment, onboarding, and training of operational staff when required
- Monitor staff performance and provide feedback to Assistant Managers and Supervisors
- Conduct regular operational meetings to ensure alignment across teams
- Work closely with the Reception Manager to ensure smooth coordination between reception and floor operations
- Support reception operations when required to maintain guest service continuity
- Coordinate operational activities across departments to maintain efficient service flow
- Address operational challenges and implement solutions to ensure smooth daily operations
- Monitor guest experience across the venue and ensure service standards are consistently maintained
- Support operational teams in resolving guest concerns or service issues professionally
- Identify opportunities to improve operational efficiency and guest satisfaction
- Ensure teams maintain a professional and service-oriented approach
- Support the Operations Manager in monitoring operational efficiency and cost control
- Ensure staffing levels and operational resources are utilized effectively
- Assist in maintaining operational performance in line with business targets
- Ensure compliance with health, safety, hygiene, and operational regulations across the venue
- Support the implementation of safety policies and ensure operational teams follow safety procedures
- Monitor the venue environment to ensure a safe and well-maintained facility for guests and employees
Qualifications
- Minimum six to eight years of experience in hospitality or food and beverage operations
- At least three years of experience in a supervisory or managerial role
Experience
Six to eight years of hospitality or food and beverage operations experience; at least three years in a supervisory or managerial role
Education · Experience · Type
Requires 6+ yearsSalary not stated