Role summary
We are seeking a Customer Care Associate for our Customer Experience team. You will be responsible for answering customer queries through phone calls, emails, and live chat related to Tamara's services. Deliver exceptional customer service through accurate information and tailored solutions addressing their needs. This role requires strong communication skills and the ability to solve customer problems quickly in a fast-paced environment.
Responsibilities
- Answer inbound phone calls, emails and respond to live chats efficiently
- Identify customer questions, concerns, and overall needs
- Provide accurate answers and solutions to customer queries
- Review customer accounts and transactions while resolving issues
- Give detailed explanations of services
- Understand and strive to meet support metrics while providing excellent customer service
- Follow communication scripts when handling different topics
Qualifications
- University graduate
- Previous customer service experience is a plus
- Native Arabic speaker
- Fluency in English Language, B2 profile
- Ability to use computers
- Ability to use internet applications
- Great verbal and written communication skills
- Ability to handle customers' issues
- Ability to solve problems in a short period of time
- Flexibility with rotational working hours and days
Education
bachelor
Skills
- Verbal and written communication
- Computer and internet application usage
- Problem-solving
- Customer interaction management
- Flexibility and adaptability
Education · Experience · Type
Bachelor'sOn-site · RiyadhSalary not stated