Role summary
Customer Experience Specialist manages customer communication, follow-up, and case tracking across Tamgo KSA to ensure timely responses, accurate information flow, and effective after-sales support. This role contributes to customer satisfaction by coordinating with internal teams, supporting customer communications, and monitoring service performance.
Responsibilities
- Track customer inquiries, leads, and service requests received through call center and approved digital channels with accurate logging and documentation
- Coordinate with sales, service, and technical teams to follow up on customer cases ensuring timely resolution and proper closure
- Monitor response times, follow-up status, and service progress, escalating delays or issues to manager when required
- Support customer communication activities across approved digital platforms ensuring accuracy, professionalism, and brand alignment with Tamgo
- Maintain and organize customer data, reports, profiles, and communication materials supporting internal teams and decision-making
- Collect basic customer feedback, service photos, and activity updates then share insights with relevant stakeholders
- Assist in coordinating customer communication activities for exhibitions, events, and industry engagements
- Identify recurring customer issues and improvement opportunities recommending practical actions to enhance response and satisfaction
Qualifications
- Professional communication skills
- Understanding of marketing communication principles
- Understanding of customer relationships
- Brand and customer touchpoint awareness
- Knowledge of sales and marketing principles
Requirements
- CRM systems
- MS Excel & Reporting
- MS PowerPoint
- Digital communication tools
Education
Bachelor's degree in business administration, Marketing, or related field
Experience
2–4 years in Customer Service, Customer Experience, Marketing Support, or coordination role
Skills
- CRM systems
- MS Excel & Reporting
- MS PowerPoint
- Digital communication tools
- Fluency in English and Arabic
Education · Experience · Type
Bachelor'sRequires 2+ yearsSalary not stated